BANSAL, A.; KAUR, P. Measuring retail service quality : an empirical study of pantaloon and reliance trend in Yamuna Nagar. International journal of economic perspectives, [S. l.], v. 15, n. 1, p. 233–248, 2021. Disponível em: https://ijeponline.org/index.php/journal/article/view/43. Acesso em: 27 feb. 2026.