Bensedira, Ammar, and Khaled Redjem. “The Impact of Internal Marketing Practices on Customer Relationship Management in Algerian Small and Medium-Sized Enterprises: An Analytical Survey Study of Some Enterprises in the Setif State-Algeria”. International journal of economic perspectives 19, no. 5 (May 19, 2025): 2211–2226. Accessed November 13, 2025. http://ijeponline.org/index.php/journal/article/view/1041.