The role of organizational communication in the production process at Sonatrach Company: A field study at Sonatrach Company “Hassi R'Mel DP”

Abstract

This study aimed to analyse the role of organizational communication in the production process at Sonatrach Hassi Rmel DP, focusing on how this communication affects interaction and harmony within the production department teams, its impact on the final product quality, and the employees’ understanding of the company’s goals. At the outset, the study also reviewed the importance and concept of organizational communication from a theoretical perspective, understanding its role as a fundamental element in the success of institutions, particularly large companies like Sonatrach, which rely on precise coordination between various departments and teams to ensure the efficient flow of the production process. Additionally, the study explored the concept of production from philosophical, economic, and social perspectives. Following this was the field groundwork, data was collected through a field study in the production department at Hassi Rmel. This involved distributing questionnaires to a sample of employees at the industrial complex and conducting interviews with sector officials to support the survey findings. The results indicated a strong positive impact of organizational communication on employees’ understanding of the company’s goals and expectations on the final product quality. Effective communication helps in clearly conveying the vision and tasks, which contributes to increased employee commitment and improved performance. The study also demonstrated that clear guidelines and regular technical support from management enhance employees’ ability to handle daily challenges and achieve harmony among the team members.  Similarly, encouraging open and transparent communication between different departments helps improve the work environment and reduce production errors. In conclusion, a set of recommendations was provided to enhance organizational communication at Sonatrach, including: a) Organizing training programs to develop communication skills among employees; b) Providing necessary technical tools and encouraging regular meetings to discuss improvements; c) Offering psychological and technical support to enhance the work environment.