Towards an innovative model for knowledge management in public institutions: From knowledge accumulation to smart decision-making
Keywords:
Knowledge Management, Public Institutions, Smart Decision-Making, Digital Transformation, Artificial Intelligence, Big Data, InnovationAbstract
Knowledge management (KM) has emerged as a critical factor in enhancing the efficiency and effectiveness of public institutions. Traditional KM approaches often focus on data accumulation without effectively translating it into actionable insights for decision-making. This paper proposes an innovative model for KM in public institutions that emphasizes the transition from passive knowledge storage to smart decision-making. By integrating emerging technologies such as artificial intelligence (AI), big data analytics, and digital transformation strategies, this model aims to enhance institutional performance and responsiveness. The study reviews existing KM frameworks, identifies challenges in public sector adoption, and presents a strategic roadmap for implementing an innovative KM model that fosters a culture of continuous learning and smart governance.
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