The impact of smart tourism on the quality of tourism services in the Dutch economy
Keywords:
Innovation, Information and Communications Technology, Resource Efficiency, Economic Growth, smart tourism, tourism servicesAbstract
This study aims to highlight the impact of smart tourism industry applications on the quality of tourism services, as it has become necessary for tourism organizations to work on continuous improvement of their digital tourism services, and to provide a modern, innovative and smart tourism product that is different from what competitors offer to enhance the tourism experience for tourists, in order to ensure that their expectations are met. To achieve the objectives of this study, the descriptive approach was followed in presenting the concepts and the analytical approach for the applied aspect based on the field study, where information was collected through a questionnaire designed to identify the impact of digital tourism services on the quality of tourism services in the Dutch economy. This study investigates the influence of smart tourism applications on the quality of tourism services within the Dutch economy. It emphasizes the necessity for tourism organizations to continuously enhance their digital offerings to provide innovative and competitive tourism products that meet and exceed tourist expectations. Utilizing a descriptive and analytical approach, data was collected through a questionnaire aimed at assessing the impact of digital tourism services on service quality.
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