The impact of investment in human capital in the tourism sector on job performance
Keywords:
Human capital, investment, tourism sector, hotel, job performanceAbstract
This study aims to evaluate the impact of investment in human capital in the tourism sector on job performance, focusing on the Renaissance Hotel in Tlemcen in western Algeria and the Marriott Hotel in Constantine in eastern Algeria. The study is divided into two variables: the independent variable, human capital investment, which includes five dimensions (human capital planning, human capital recruitment, human capital compensation, human capital development, and human capital evaluation), and the dependent variable, job performance, measured through four dimensions (cognitive performance, behavioural performance, skill performance, and financial performance). Several appropriate statistical methods were employed using the Statistical Package for the Social Sciences (SPSS), version 26. Various data collection methods were also used, including observation and interviews with managers, department heads, and employees at the two hotels. Additionally, various documents, data, and actual information were analysed. A total of 360 questionnaires were distributed to a statistical population of 411, representing a sample size of 87.59%. The study found a significant correlation between the two variables, as well as a significant impact of human capital investment on job performance.
References
(s.d.). Consulted on 02/18/2023 from https://www.workplacetesting.com/definition/4060/job-performance
Anne F., M., Janis, T., & Michael A., H. (2005). Strategies for Developing Competency Models (Vol. 32). Administration and Policy in Mental Health.
Bello, M. B., Aina, C., & Oluwole, A. (2021). Job Satisfaction and Employees Performance in the Hotel Industry: Empirical Evidence from Lagos State. African Journal of Hospitality, Tourism, and Leisure, 10(4), 1483.
Campbell, J.P., McCloy, R.A., Oppler, S.H., & Sager, C.E. (1993). A Theory of Performance. In Schmitt,
N., & Borman, W.C. (Eds.), Personnel Selection in Organizations (pp. 35-70). San Francisco: Jossey-Bass.
Drucker, P.F. (1954). The Practice of Management. New York: Harper & Row.
Gupta, S., & Shaw, J.D. (2014). Employee Performance in the Hospitality Industry: An Empirical Study of Hotels in Haryana. International Journal of Engineering Management Research, 4(4), 11-19.
Le Boterf, G. (2000). Building Individual and Collective Competencies (Edition Organisation).
Lou Van, B. (2006). Tous Compétents: Le management des compétences dans l'entreprise. Belgium: Éditions de Boeck.
Nmadu, G. (2013). Employees’ Performance and Its Effects on Their Job Performance in the Workplace. Kuwait Chapter of the Arabian Journal of Business and Management Review, 5(11), 13.
Noe, R.A., Hollenbeck, J.R., Gerhart, B., & Wright, P.M. (2019). Human Resource Management: Gaining a Competitive Advantage. McGraw-Hill Education.
Tan, C.L., & Nasurdin, A.M. (2014). The Relationship Between Job Satisfaction and Job Performance Among Employees in Traditional Malay SPAs. International Journal of Social, Human Science and Engineering, 5(11), 261-267.
Zarifian, P. (1999). Objective Competency: For a New Logic. Paris: Éditions Liaisons.
Rkab, T. (2017). Managing Excellence and Developing Individual Competencies. Journal of Development and Human Resource Management, 03(08), 47.
Fatouh, K. (2022). Functions of Competency Management and Their Impact on Improving Job Performance: A Field Study of a Sample of Institutions in Tlemcen. Journal of Economic Studies, 13(01), 43-44.
Karamti, Z., Bukhari, S., & Mesrati, K. (2000). The Impact of Administrative Empowerment on the Development of Human Competencies in Higher Education Institutions. Journal of Economic, Management, and Commercial Sciences, 13(01), 272.
Ziani, M., & Karoum, M. (2018). Managing and Developing Competencies: An Integrated Approach for Modern Management. Journal of Research in Human and Social Sciences, 10(03), 816.
Al-Namiyan, A.A. (2003). Administrative Control and Its Relation to Job Performance in Security Agencies. Master’s Thesis. Riyadh, Administrative Sciences, Saudi Arabia: Naif Arab University for Security Sciences.
Kchat, A., & Barbash, T. (2017). Transition from Individual Competency to Collective Competency within Modern Human Resource Management Practices. Journal of Human Resource Development and Management Research Unit, 12(02), 300.
Ben Jeddou, M.E. (2013). The Role of Competency Management in Achieving a Strategy of Excellence. Master's Thesis. Setif, Faculty of Economic and Commercial Sciences, Algeria: Ferhat Abbas University - Setif 1.
Riyadh Center for Research and Studies. (2007). Investment in Human Capital. Riyadh: Riyadh Chamber of Commerce and Industry.
Shenafi, N. (2021). The Impact of Competency Evaluation on the Distinguished Performance of the Institution. Journal of Contemporary Economic and Commercial Studies, 4(1), 105.
Published
How to Cite
Issue
Section
Copyright (c) 2024 Touzene Fatma, Makhlouf Salima
This work is licensed under a Creative Commons Attribution 4.0 International License.
Allows users to: distribute and copy the article; create extracts, abstracts, and other revised versions, adaptations or derivative works of or from an article (such as a translation); include in a collective work (such as an anthology); and text or data mine the article. These uses are permitted even for commercial purposes, provided the user: gives appropriate credit to the author(s) (with a link to the formal publication through the relevant URL ID); includes a link to the license; indicates if changes were made; and does not represent the author(s) as endorsing the adaptation of the article or modify the article in such a way as to damage the authors' honor or reputation. CC BY
