The conditions for successful change management when integrating information and communication technologies into Algerian public organisations: The case of CNEP-Banque of Tizi-Ouzou

Dihya Hessas; Akila Rachedi; Dalila Matmar

Authors

Dihya Hessas
Dihya.Hessas@ummto.dz
Mouloud Mammeri University, Tizi-Ouzou, Algeria
Akila Rachedi Mouloud Mammeri University, Tizi-Ouzou, Algeria
Dalila Matmar Mouloud Mammeri University, Tizi-Ouzou, Algeria

Keywords:

change management, organisational change, ICT, T24 software, multidimensional theoretical framework

Abstract

This research aims to understand the conditions for successful organisational change linked to the integration of ICT within CNEP-Banque. It is based on a multidimensional theoretical framework (Bouzidi & al., 2018), allowing the analysis of the human, functional and technological dimensions of change in an integrated manner. The study is based on a qualitative methodology combining non-participant observation, documentary analysis and interviews with branch managers. The results show that the success of the change depends on a coherent articulation of these dimensions, including the organisational one. However, these conclusions apply to a planned change and cannot be generalised to situations where change is sudden.

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The conditions for successful change management when integrating information and communication technologies into Algerian public organisations: The case of CNEP-Banque of Tizi-Ouzou

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